FAQs

Will there be a call out charge?

We don’t implement a call out charge – we won’t start charging customers until we arrive at their property. However, there is a minimum charge of an hour’s labour. After this initial hour, we charge in 30-minute increments.

How is payment made?

Our office team will contact you to arrange payment over the phone once our work has been completed. Wherever possible, we prefer to use this method rather than cash.

How long until I receive a written quote?

We typically provide a full written quote within 24 hours of a site visit, though this can vary depending on the complexity of the job in question. Your plumber or heating engineer will keep you informed if additional time is needed.

Do you offer a guarantee?

We provide a 12-month parts and labour guarantee on all new installations. The full details of this guarantee will be provided by your plumber or heating engineer once you choose to go ahead with our services.

Are you insured?

Yes, we hold £2 million public and employer’s liability insurance. To ask us about the coverage of these policies, please call 020 8682 2244 to speak to a member of our team.

Can I source my own bathroom suite?

 Yes, we’re happy to install bathroom fixtures and fittings that our customers have provided. However, if you are undecided or would like our assistance, we can help you take advantage of our trade discount.